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How do I book a room using Safe Stays?

Booking a room with Safe Stays is easy and straightforward. Here’s a step-by-step guide.

  1. Create an Account: When your agency registers, each employee will receive a unique Agent Login. Check your email for login details.

  2. Find a Hotel: Use the New Hotel Booking tab to search by city, neighborhood, zip code, or street address. Enter your check-in and check-out dates, and specify if you need an Alias Approved hotel. Results are sorted by distance and are updated every 10 minutes for accuracy.

    Tip: Use the filters on the left side of the page to narrow down results or click on the map to view hotels based on location.
    1. Alias Approved Hotels: Look for hotels with the Alias Approved badge if you need to check in under an alias. These hotels don’t require a government ID at check-in.
    2. Non-Alias Approved Hotels: Hotels without an Alias Approved badge will require the guest to use their real name and have a valid government ID at check-in.
    3. Check GSA Rates: Click View GSA Per Diem Rates to see the per diem rates for your location and dates.
  3. Book a Room: Click View Availability to check available room’s details, canceling policies, and rates. Click Book Now to reserve the chosen room. 

    Tip: For more info about the hotel, switch to the Hotel Overview view by clicking the hotel’s name or picture.
    1. Alias Name and ID: If the hotel is Alias Approved and the guest is using an alias, the booking form will auto-generate a fake name, which you can modify by clicking Generate Alias Name.
    2. Customer ID: Optional field for agencies tracking clients with aliases. This information is not shared with the hotel.
    3. Agency Contact: Provide contact details for someone at your agency who can be reached if any issues arise.
    4. Expected Check-In Time: Include the guest’s estimated check-in time to help our team coordinate with the hotel. Early check-in is subject to availability.
    5. Service Animals: All hotels accept service animals as defined by the ADA, not including emotional support, therapy, comfort, or companion animals. Fees may apply depending on the hotel’s policy. 
    6. Pets and Emotional Support Animals (ESA): Guest’s traveling with pets or ESA’s will need an animal friendly hotel, which can be found in the amenities filter. There will be a nightly fee based on the hotel’s policy.
    7. Additional Notes: Use the notes field for special requests or important information about the guest, such as language needs or accessibility requirements.
  4. Booking Confirmation: You’ll receive an automatic email with the booking details.