What is a Stay Status?

It’s displayed at the top of the Stay Details page or in the All Stays table. The statuses include:

• Sending: The system is processing the request.
• Send Failed: The request couldn’t be submitted; re-booking is needed.
• Pending: A team member is confirming the stay. Do not send the guest yet.
• Won’t Work: The hotel can’t accommodate the stay; the 24/7 team will help the agency make alternative arrangements.
• No Show: The guest didn’t arrive; cancel the stay and note that a one-night fee applies.
• Canceled: The stay has been canceled.
• Confirmed: The stay is confirmed; the guest can check in on the reserved day.
• Active: The stay is ongoing.
• Check Out Pending: Our team is waiting to receive the folio from the hotel; once received, consolidated, and uploaded, the Stay Status will change to “Complete”. No further action is needed on your end.
• Checked Out: The guest has checked out.
• Complete: The stay has ended successfully; the folio is available for review.
• Archived: No further actions can be taken; the stay will be anonymized and hidden after 120 days.