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What is a Task Status?

A task status indicates its current state and helps agents track progress.

Statuses include:

  • Unassigned: The task has not yet been assigned to one of our team members.
  • Pending: A team member is assigned and working on the task.
  • On Hold: The task is paused due to an issue; details are noted in the notes log.
  • Accepted: The task is completed.
  • Rejected: The task could not be completed; the issue is noted in the notes log.