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Coordinated Entry Meets Flexibility: How The Grove Supports Diversion and Overflow

Coordinated Entry is a powerful system for organizing access to shelter and housing—but in the real world, client needs don’t always follow protocol.

What happens when the system is overwhelmed?
When a client shows up after hours?
Or when a survivor doesn’t feel safe entering the queue?

That’s where The Grove steps in.

 

A Real-Time Complement to CES

The Grove by ReloShare was built to work alongside Coordinated Entry—not replace it.

It provides a real-time, mobile-friendly way to:

  • See available beds across partner shelters

  • Triage overflow referrals outside of the CES pipeline

  • Divert clients to appropriate programs (or interim shelter) when the system is backed up

  • Equip street outreach, hotline, and crisis teams with faster tools to find open beds

  • Track referral activity and unmet need to inform CES strategy and resource requests

 

When Flexibility Matters Most

The Grove is especially useful when:

  • Your shelter is full, but other community beds may be open

  • A client doesn’t meet prioritization criteria, but still needs safe sleep tonight

  • You're working with a survivor who can’t safely engage with CES

  • Coordinated Entry is closed for the weekend or overwhelmed

  • You need a fast, temporary option while waiting on permanent placement

Rather than forcing your team to choose between following protocol and doing what’s right, The Grove gives you a third option: one that’s fast, ethical, and survivor-centered.

 

Not Everyone Has Access to CES—but They Can Still Use The Grove

One of the most powerful features of The Grove is that it brings in the voices and access points often left out of formal CES processes:

  • Street outreach teams

  • DV and human trafficking advocates

  • Health clinics and mobile units

  • Law enforcement and hospital partners

  • After-hours response teams

This widens the safety net, without compromising client privacy or agency autonomy.

 

See the Bigger Picture

When you use The Grove to support diversion and overflow, you also gain valuable insights:

  • How often clients are turned away due to lack of capacity

  • Which populations are falling through the cracks

  • What patterns exist across shelters or referral types

This kind of data doesn’t just help you triage in the moment—it helps your community plan for what’s next.

 

Ready to Strengthen What’s Already Working?

The Grove isn’t here to disrupt your CES—it’s here to enhance it.

Sign up for The Grove so your agency can:

  • Act faster in crisis situations

  • Reduce wait times and system strain

  • Support ethical diversion decisions

  • And ensure no one is left without options when they need help the most

Because shelter coordination should never be either/or.
With The Grove, it can be both/and.

 

 

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