Privacy is Safety: How Safe Stays Protects Client and Advocate Data

Advocates and case managers work in high-stakes situations. Survivors fleeing abuse need hotel access that respects their safety—not just in the physical space, but in how their information is handled behind the scenes.

At ReloShare, we’ve built Safe Stays to reflect those priorities. That means strong privacy protections, anonymous booking whenever possible, and a clear data deletion policy that respects client confidentiality.

All guest-identifying data is automatically deleted or anonymized after 120 days.
Names entered for hotel check-in—whether alias or real—do not live in our system beyond that window.

What Happens to Guest Names?

Many agencies use our Alias-Approved Hotels when booking through Safe Stays. With over 4,300 hotels nationwide that allow alias check-in, survivors can access safe lodging without needing to show ID, use a credit card, or disclose their real name.

For our non-Alias hotels that do require a real name and ID, that data is only used to complete the booking and is deleted or de-identified after 120 days. We never store sensitive guest data longer than needed, and we never use it for analytics or marketing.

What Data is Collected from Agency Users?

To support agency operations and secure access, we collect limited user data such as:

Email address
Phone number
Username and user ID
IP address (linked to login security)

This information is stored in your agency account and retained only as long as the account is active.

What About Booking and Search Activity?

Search history and booking event data is retained for 120 days to support reconciliation, technical troubleshooting, or reporting. After that, it’s deleted, aggregated, or de-identified. System-wide activity may be aggregated for analytics, but it’s never tied to individual users or guests.

Definitions That Matter

Personal Information: Anything that can identify a specific person (like a name or email address)
De-Identified Data: Information that has been anonymized and can’t be traced back to a person
Aggregated Data: System trends compiled from many users without identifying any one of them

🔐 Built for Confidentiality

Every element of Safe Stays was developed with survivor safety in mind. That includes:

Alias-Approved hotel bookings
No ID or credit card required at check-in
120-day deletion or de-identification of client-identifying data
Secure internal systems with strict access controls
Privacy considerations are reviewed during development and system audits

What About Exceptions?

Some data may be temporarily retained beyond 120 days in rare circumstances:

Secure system backups (up to 5 years)
Short-term retention for feature testing or performance improvement
Legal or compliance obligations

All data retained beyond 120 days is subject to deletion, de-identification, or aggregation as soon as possible.

Why It Matters

For advocates, privacy is about safety, trust, and honoring the survivor’s right to control their own story.

Our 120-day retention policy was designed with your work in mind. It exists to support safety planning, reduce risk, and ensure that what’s no longer needed doesn’t stay behind.