April 2024

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1. Please wait for confirmation before sending clients to the hotel. 2. Allow up to one hour for our 24/7 Team to confirm your booking, pending extenuating circumstances (e.g., lack of hotel responsiveness).. 3. In order to avoid booking failures, only use one tab when searching and booking stays. 4. Within Safe Stays 2.0, Stay Management includes task updates:

These tasks include Client Issue, Confirm Booking, Verify Day Of, Check In Verification, Check Out Verification, Confirm Cancelation, Manual Early Check Out, and Manual Cancelation.

Each task requires one of our team members to contact the hotel and verify the details of the stay with the front desk staff member.

You will receive this email when a task has been assigned or updated:

A task’s status informs agents of the current state of the task.

Statuses include: Unassigned: The task has yet to be assigned to a team member. Pending: A team member has been assigned to the task. On Hold: The team member assigned to the task was not able to complete the task due to an issue. They will try again when the issue is resolved. Issue is noted within the notes log. In Review: A “Client Issue” was reported and our team is reviewing the submitted issue. Accepted/Resolved: Task is completed. Rejected: Task could not be completed due to an issue. The issue is noted within the notes log.

💡 Remember, you can always find this information and other FAQs in the Help Center.

Safe Havens: A Model for Building Hotel Shelter Programs for Emergency Housing

Thurs. April 18th • 3:30pm-5:00pm CST

Join us this Thursday for our upcoming webinar— Safe Havens: A Model for Building Hotel Shelter Programs for Emergency Housing. Discover how to create hotel shelter programs for emergency housing and explore the best practices and strategies for establishing safe havens for your clients.

Lunch & Learn: Considerations When Booking

Wed. May 8th • 12:30pm-1:00pm CST

Join us for next month's Lunch & Learn on Wednesday, May 8th where we'll share insights around booking hotel stays for your clients, covering essential aspects such as assessing agency capacity, crafting communication plans, effectively managing crises, and navigating hotel limitations.