Introducing Safe Stays+ Simpler Billing, Added Peace of Mind
We know that managing emergency stays means navigating urgent, complex situations—often with little time and limited resources. That’s why we created Safe Stays+: a nightly protection plan that brings predictability to hotel billing, so you can stay focused on the people you serve.
Here’s how it works:
Just $15.79 extra per nightly booking
Covers things like linen and smoking damage, extra cleaning charges, and more
Shows up as one clear rate—no itemized breakdowns
It’s a small change that helps reduce stress, prevent billing surprises, and protect your agency’s budget.
Want to add a layer of protection to your hotel shelter program?
Booked a hotel stay recently? You’ve likely seen our new Message Center. We recently rolled out this new feature to improve how agencies communicate with our 24/7 Team. As with any big change, we know it’s not perfect yet—and your input is essential as we make it better.
If you've used the Message Center, we’d love to hear from you. 👉 Please take a moment to fill out our quick feedback survey below.
To help protect client privacy, Safe Stays folios are only available for 120 days. After that, they’re automatically deleted in line with our data retention policy.
We recommend downloading folios as they come in to keep your records complete and secure.
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