Skip to content
English
  • There are no suggestions because the search field is empty.

Trouble signing in?

If you're having trouble accessing your account, these steps resolve most common issues.

Click here to access and download.

Recommended: Sign in with a verification code

The easiest and most secure way to sign in is with a one-time verification code sent to your email.

  1. Enter your email address.

  2. Select Continue with code.

  3. Check your inbox for the 8-digit code.

  4. Return to the login screen.

  5. Enter the code to sign in.

Prefer using a password instead?

Verification codes are the recommended way to sign in, but you can also use a password if you prefer. If you don't have one yet, sign in with a verification code first, then create a password in Settings → Security & Sign-in.

Common sign-in issues

I didn't receive a verification code.

  • Check your spam or junk folder.
  • Make sure the email address you entered is correct.
  • Check that you're using the email address associated with your account.
  • Select Resend code to request a new one.
  • Verification codes expire after 15 minutes, so be sure to use the most recent code you received.

I tried too many times and can't request another code.

For your security, there's a temporary limit on how many verification codes you can request. If you've reached the limit, wait about 1 hour before trying again, then request a new code and use the most recent one you receive.

Note: If the issue persists, contact help.safestays@reloshare.com

I forgot my password.

You don't need your password to access your account — sign in with a verification code instead. Once you're signed in, you can create a new password in Settings → Security & Sign-in if you'd like to continue using password sign-in.

My password isn't working.

Double-check that your email address and password are correct. If you still can't sign in, use a verification code instead. After signing in, you can update your password in Settings → Security & Sign-in.

Still need help?

If you're unable to access your account after trying the steps above, contact your organization's account administrator or reach out to our support team at help.safestays@reloshare.com for assistance.