Trouble signing in?
If you're having trouble accessing your account, these steps resolve most common issues.
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Recommended: Sign in with a verification code
The easiest and most secure way to sign in is with a one-time verification code sent to your email.
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Enter your email address.
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Select Continue with code.
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Check your inbox for the 8-digit code.
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Return to the login screen.
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Enter the code to sign in.
Prefer using a password instead?
Verification codes are the recommended way to sign in, but you can also use a password if you prefer. If you don't have one yet, sign in with a verification code first, then create a password in Settings → Security & Sign-in.
Common sign-in issues
I didn't receive a verification code.
- Check your spam or junk folder.
- Make sure the email address you entered is correct.
- Check that you're using the email address associated with your account.
- Select Resend code to request a new one.
- Verification codes expire after 15 minutes, so be sure to use the most recent code you received.
I tried too many times and can't request another code.
For your security, there's a temporary limit on how many verification codes you can request. If you've reached the limit, wait about 1 hour before trying again, then request a new code and use the most recent one you receive.
Note: If the issue persists, contact help.safestays@reloshare.com
I forgot my password.
You don't need your password to access your account — sign in with a verification code instead. Once you're signed in, you can create a new password in Settings → Security & Sign-in if you'd like to continue using password sign-in.
My password isn't working.
Double-check that your email address and password are correct. If you still can't sign in, use a verification code instead. After signing in, you can update your password in Settings → Security & Sign-in.
Still need help?
If you're unable to access your account after trying the steps above, contact your organization's account administrator or reach out to our support team at help.safestays@reloshare.com for assistance.