What should I do if my guest has an issue at a hotel?

Inform our 24/7 team through the "Contact 24/7 Team" button. They’ll address the problem immediately and document the incident for follow-up with the hotel. This may involve retraining staff, emphasizing the impact on guests, or even removing the hotel from our platform if necessary.

We ask that you give our 24/7 team the chance to resolve issues by informing them right away.

• This includes all reservation-related issues, such as:
  • Issues with check in or check out
  • Damage to room
  • Disturbance
  • Parking issue
  • Animal issue
  • Smoking
  • Unauthorized guest