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Safe Stays FAQ
Safe Stays FAQ
Booking Questions
Reservation Management
Client Issues
Account
General
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Help Center
Safe Stays FAQ
Safe Stays FAQ
Booking Questions
Reservation Management
Client Issues
Account
General
Safe Stays FAQ
Answers to frequently asked questions about Safe Stays by ReloShare
Booking Questions
Are the room rates lowered for Safe Stays clients?
Can hotels be booked for minors?
What is the maximum length of a stay?
How do I favorite a hotel?
What is a Registered Service Animal?
What happens once I’ve booked a hotel room for my client?
How do I book a room using Safe Stays?
What is an Alias Preferred hotel?
What does “beds available” mean?
Why did my reservation show up as “Send Failed”?
How do I book a stay with an overnight check in or an early morning check in?
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Reservation Management
How do I watch a stay?
What is a Task Status?
What is a Task?
How do I add, edit, or delete a stay note?
How do I request an early check out?
How do I cancel a booking?
How do I extend a stay?
How do I request an early check in?
How do folios work?
What is a Stay Status?
Why are some buttons grayed out and unavailable?
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Client Issues
What happens when damages occur?
How are disturbances and client issues handled?
How do I report a client issue?
How do I report a problem to the Safe Stays team?
Account
I forgot my password to my Safe Stays account.
How do I add, edit, or deactivate an agent?
How do I change my agency’s email, phone number, or emergency contact information?
General
Is Safe Stays HIPAA compliant?
Can government agencies use Safe Stays?
Can I book hotel rooms using my nonprofit tax exempt status?
What type of agencies are approved as users?
